Customer Success Manager (Junior level)

Job Highlights

  • Laptop to be provided (pickup from Makati Office)

Role Summary

1

Responsibilities

  • Work on pre-sales activities as needed
  • Provide functional support as needed
  • Participate in discovery sessions with prospects and clients as needed
  • Assist in system configuration and best practice recommendations
  • Develop documentation for existing or new functionalities in existing products as needed
  • Support customer onboarding, ensuring a smooth transition and user adoption

Qualifications

  • Bachelor’s degree in Human Resources, Business Administration, Accounting, Finance, IT, or a related field. MBA or equivalent is a plus
  • Must be knowledgeable in HRIS, payroll, or ERP software
  • Experience in working in a customer-facing role
  • Experience in providing functional system support is desirable but not required
  • Experience in designing solution workflows and architecture diagrams is desirable but not required
  • Knowledge in business analysis or consulting but not required
  • Fresh graduates are also encouraged to apply

Technical Environment

Additional Information

Career Level

Junior to Mid

Work Location

Makati City

Work Setup

Hybrid (1 month onsite) |  Day Shift

Job Type

Full-time
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  • Unit 804, Antel 2000 Corporate Center,
    121 Valero St., Salcedo Village, Makati 1227
  • +632 (8) 889 6467
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