Resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels.
Identify and assess customer needs to achieve satisfaction.
Handle customer communication and/or concern through various channels (i.e., calls, chat, emails, etc.)
Follow communication procedures, policies, and guidelines.
Handle customer order requests received from various channels.
Follow order processing procedures, policies, and guidelines.
Contribute to team effort by reaching related results as needed.
Recommend potential products/services to management by collecting customer information and analyzing customer needs.
Build sustainable relationships of trust through open and interactive communication within the team.
Perform additional tasks or projects assigned
Qualifications
Bachelor’s degree in a related field
At least two (2) years of telemarketing and phone sales experience
A competitive communicative competence
Experience using CRM/Sales software preferred
Strong sense of commitment to the organization’s goals and values
High flexibility in shifting schedules and extended working hours
