Workday Support lead handling incidents and problem tickets, investigation and resolution, ensuring SLAs are met by the team
Provide SME support for Workday-related inquiries from the client and team
Spearhead initiatives for continuous improvement in processes and application support
Lead and manage the Workday Finance Support team, ensuring timely resolution of issues and requests.
Act as the SME for Workday Finance Core (General Ledger, Accounts Payable, Accounts Receivable, Assets, Banking & Settlement, Expenses, Procurement).
Provide day-to-day support for Workday Financials, including troubleshooting, configuration updates, and enhancements.
Oversee Workday Finance configuration, security roles, and business process design.
Collaborate with Finance and business teams to gather requirements, analyze impacts, and deliver effective solutions.
Manage Workday release cycles—coordinate testing, deployment, and adoption of new features.
Ensure data accuracy, compliance, and audit readiness across financial modules.
Partner with IT on Workday integrations (EIB, Core Connectors, Studio) with external finance systems and banks.
Document support processes, SOPs, and training materials for end users.
Drive continuous improvement initiatives to enhance efficiency and user experience in Workday Financials.
Qualifications
The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful software-driven solutions
Minimum 5 years of Workday Financials/Finance Core experience, including configuration and support
Minimum 4 years of experience in Workday Procurement
