Customer Success Manager

Job Highlights

Work on pre-sales activities as needed
Provide functional support as needed
Participate in discovery sessions with prospects and clients as needed
Assist in system configuration and best practice recommendations
Develop documentation for existing or new functionalities in existing products as needed
Support customer onboarding, ensuring a smooth transition and user adoption

Bachelor’s degree in Human Resources, Business Administration, Accounting, Finance, IT, or a related field. MBA or equivalent is a plus
Must be knowledgeable in HRIS, payroll, or ERP software
Experience in working in a customer-facing role
Experience in providing functional system support is desirable but not required
Experience in designing solution workflows and architecture diagrams is desirable but not required
Knowledge in business analysis or consulting but not required
Fresh graduates are welcome, but 1-2 years of experience is a plus

Preferred Skills:

Strong analytical and problem-solving skills
Excellent communication and presentation abilities
Ability to work independently and in a team environment
Familiarity with HR processes, payroll systems, ERP systems and financial software
Understanding of business process modeling

Career Level

Junior to Mid

Work Location

Makati

Work Setup

1x a month onsite

Job Type

Project-based