Enterprise IP Telephony Engineer

Job Highlights

laptop to be provided
Upon regularization 30 paid leaves per year
Upon regularization HMO for you PLUS 1 dependent worth P150,000

Role Summary

1

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Responsibilities

Design and deploy IP telephony solutions, including VoIP systems and unified communication platforms.
Integrate telephony systems with existing network infrastructure.
Collaborate with stakeholders to gather requirements and implement customized communication solutions.
Monitor and manage the performance of enterprise telephony systems.
Configure, update, and maintain IP telephony servers, endpoints, and applications.
Implement system upgrades, patches, and firmware updates to ensure optimal functionality and security.
Diagnose and resolve issues related to call quality, system connectivity, and network performance.
Provide Tier 2/3 technical support for telephony-related incidents and outages.
Develop and maintain troubleshooting procedures and documentation.
Work closely with network and IT teams to ensure compatibility and performance across all systems.
Integrate telephony systems with CRM, call center software, and other enterprise tools.
Enable video conferencing, messaging, and other unified communication features.
Implement security measures to protect telephony systems from cyber threats.
Ensure compliance with industry regulations and internal policies regarding data privacy and communication.
Conduct regular audits and assessments to identify areas for improvement.
Optimize system configurations for better call quality and reliability.
Analyze usage data and recommend cost-effective solutions.
Maintain thorough documentation of configurations, processes, and system changes.
Train end-users and IT staff on telephony tools and features.

Qualifications

The ideal candidate will possess a strong educational background in computer science, software engineering, or a related field
Must have a minimum of 3 years of experience in Enterprise IP Telephony
Must have a minimum of 3 years of experience in Microsoft Teams Infrastructure
Experience with Direct Routing
Understanding of call flow and call transfer
knowledge of SBC (Session Border Controller)
Experience with Cisco SBC or Sonus SBC
Experience with Microsoft Teams Rooms (MTR)
Experience with SfB (Skype for Business)
Experience in Cisco IPT
Understanding of call flow and call transfer
Knowledge of legacy Cisco Voice systems
Experience with Webex Calling
Experience with Webex Contact Center (CC)

Technical Environment

Additional Information

Career Level

Mid to Senior

Work Location

IT Park Cebu City

Work Setup

RTO | Day Shift

Job Type

Full Time