L3 App Support – Config & Data Analyst

Job Highlights

  • laptop to be provided (pickup from Makati Office)
  • Upon regularization 30 paid leaves per year
  • Upon regularization HMO for you PLUS 1 dependent worth P150,000

Role Summary



  • The last level of application support performs deep analysis, troubleshoots, and modifying the code and data of applications used by end customers in production environments applying knowledge in programming techniques and experience in specific technology platforms following agreed service level agreement timelines.
  • Follows the Standard Operation Procedures (SOP) in order to support the system application of end customers
  • Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.
  • Contributes to the team’s continuous service improvements to eliminate or prevent incidents or problems.
  • Leads a project in defining tasks, project deliverables, and schedules of the resources assigned to the project.
  • Can directly communicate with end customers for support requirements.


  • Bachelor’s or Master’s Degree in Computer Engineering, Information Systems, Computer Science, or a related field
  • Has at least (3) years of experience in computer programming, analysis, and troubleshooting application
  • Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem, and Change Management
  • Experienced in data analysis
  • Proven experience in the following technologies:
    • SQL
    • Oracle
    • Postman
    • eCommerce
    • Java
    • Linux Terminal
  • Experience in business domain processes is preferred but not required
  • Strong Analytical and Problem-solving skills
  • Knowledge of different programming languages (will depend on the project specification and need) available in the industry.
  • Ability to analyze complex problems interprets operational needs and develops integrated, creative solutions.
  • Ability to analyze user requirements and specifications and translate them into program codes.
  • Ability to test and debug program codes.
  • Ability to handle support in the context of current user specifications.
  • Ability to prepare detailed written instructions and documentation.

Technical Environment

Additional Information

Career Level


Work Location

Alabang, Muntinlupa

Work Setup

Hybrid (3x a week onsite work)

Job Type

Full Time/Project-based

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