Network Support (Genesys Engage)

Job Highlights

  • laptop to be provided (pickup from Makati Office)
  • Upon regularization 30 paid leaves per year
  • Upon regularization HMO for you PLUS 1 dependent worth P150,000

Role Summary

1

Responsibilities

  • Assist in assembling and configuring new personal computer hardware ie system units monitors expansion boards network interface cards modems printers etc when it is received from vendors
  • Install and configure commercially licensed PC application software along with various required system files and utilities according to approved specifications standards and procedures
  • Perform asset management functions for all computer related assets according to current policies and procedures
  • Provide support for hardware software and or network connectivity problems
  • Maintain problem status for each problem ticket assigned according to current standards and specifications
  • Obtain patches fixes and product updates with appropriate hardware and software vendors through telephone contact bulletin boards and or Internet services
  • Design, protocol, and routing of IPT/PBX/ Contact Center Maintenance
  • Telecom expense management
  • Network user configuration and coordination with circuit providers
  • Deploy switches and Access Point
  •  Providing network voice support via Ring Central
  •  Maintaining number assignments mapping
  • Configuring voice ports/devices

Qualifications

  • Bachelor’s degree in computer science, information technology, or a related field
  • Must have 3+ years’ experience in network support
  • Must have 3 years of experience in Genesys Engage (Not Genesys Cloud)
  • Experience in Ring Central
  • Experience in Cisco switches, WLC and WAPs
  • Experience in Velo SDWAN
  • Experience in Arista Switches
  • Experience in SolarWinds
  • Experience in Aruba WLC and WAP
  • Experience in Infoblox/Blox1

Technical Environment

Additional Information

Career Level

Mid – Senior

Work Location

Mandaluyong

Work Setup

Hybrid (1x a week onsite work) | Mid and night shift

Job Type

Full time/Project-based

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