TIBCO Technical Support Specialist

Job Highlights

laptop to be provided

Role Summary

1

As a member of IT Application Management, the TIBCO Technical Support Specialist will assume a key role in day-to-day support of integration processes and frameworks, primarily leveraging the TIBCO product stack at Essilor of America. He/She will maintain and provide support for reported issues identified by our user community. He/She, as part of the Application Support team, will drive functional, technical, data, reporting, and process support, with a focus on technical optimization, communication, and business relationship management. He/She will assist IT peers in building expertise on the TIBCO product stack necessary to support current integration processes and frameworks, and future application administration.

Responsibilities

Support solutions that require system-to-system integration, leveraging the TIBCO suite of SOA tools.
Function as Technical Support Specialist for enterprise integration platform services.
Create and maintain application support documentation, knowledge base articles, and SOPs for TIBCO messaging and integration services, pertaining to bug fixes, service improvements, and root cause corrective actions.
Certify production-level process code and completeness of all documentation before production deployments are performed.
Manage performance monitoring and administration tools for the integrated product suites, including dashboards to properly enable visibility of operational data within the platform.
Support the integration of enterprise data into all web or mobile delivery layers of the platform.
Participate in the ongoing process of user experience improvements across the platform via product release cycles.
Manage and improve administration and support policies around the platform, including change management, user management, product releases and performance notifications, environment provisioning, and integration.
Engage heavily with business users and stakeholders on all aspects of Application Management. Coordinate with TIBCO and other vendor product support and engineering teams when necessary to resolve platform problems.
Communicate with management regarding issues, risks, and the status of the integration platform.
Ensure alignment with corporate standards and strategic technology decisions.
Ensure all aspects of the IT SDLC for project deliverables, enhancements, bug fixes, and system improvements are properly enforced, including post-deployment support.

Qualifications

Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in Computer Science/Information Technology or equivalent.
3–5 years of experience in messaging middleware such as TIBCO EMS, FTL or RV, MQ Series, or open JMS.
3–5 years of experience in TIBCO ActiveMatrix BusinessWorks integration technologies, adapters, and frameworks.
3–5 years of experience in support/development and security of enterprise web services.
3–5 years of experience with Java application development.
Knowledge of TIBCO BusinessConnect B2B Gateway, Spotfire, CIM, ActiveSpaces, and BusinessEvents is a plus.
Knowledge of TIBCO administration tools such as Hawk and Administrator is a plus.
Knowledge of Linux/UNIX and Windows OS administration is a plus.
Experience with UNIX and shell scripting is a plus.
Knowledge of application virtualization technologies and other application infrastructure architectures.
Experience with administration, deployment, and performance tuning of relational DBMS and SQL.
Thorough understanding of common change management, production support, and application operations management processes.
Familiarity with Subversion SCM tools.
Strong analytical, communication, and interpersonal skills are required, as interaction with business and end users is essential.

Technical Environment

Additional Information

Career Level

Mid-Senior

Work Location

Alabang, Muntinlupa City

Work Setup

Hybrid (3x a week onsite)| Night Shift

Job Type

Full time/Project-based