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Ride With The Rise of Mobile — Apps Are Your New Digital Storefront

According to AppAnnie’s State of Mobile 2021 report, the typical Android user spends 4 hours a day on their phone. With everyone’s internet consumption changing drastically over the years, it’s every business’ job to adapt to changes in order to serve their customers.

SKY, one of the leading pay-TV and broadband providers in the Philippines, knew exactly what this meant. In 2015, they began discussions with Xurpas Enterprise in building a mobile app that would serve as an accessible venue for their subscribers to manage their accounts, stay updated, and opt into their other services.

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“Our goal is to provide our subscribers with Wow at Saya - a delightful customer experience that assures ease and convenience. We know that our customers have a mobile-first behavior, which is why we knew that a mobile app would be the perfect venue to serve “Wow at Saya” wherever, whenever” shares Jose Joevel Rivera, SKY VP Research and Product Development.
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mySKY app offers a safe and alternative route for customers

Putting their customer’s convenience and safety in mind, SKY continues to serve their clients through their 3-year-old mySKY app with an average of more than 18,000 monthly downloads. 

“The pandemic still poses a risk whenever we go out. The mySKY app provides a safe alternative to going out...since it serves as another touchpoint where they can quickly inquire about their SKY service, their account status, and pay their bills,” shares Rivera. “Our customers can also get updates on our product offers and promos, subscribe to value-added services, and even check our programming schedule.”

Even before the pandemic, SKY has regularly implemented updates on their app to ensure a seamless user experience for their customers. Rivera shares how continuous improvement helps them keep up with their subscribers. “Our subscribers’ needs evolve, so should our ways of serving them.” 

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A safer work set-up for the SKY employees

Their mySKYapp has also been integral to SKY’s response to the pandemic. At the height of the lockdown restrictions in 2020, they paused operations in their business centers to transition to a safer working set-up. 

Rivera shares, “we relied on the app to serve as a quick, convenient, and more importantly, safe and contactless way to continue serving our customers, despite the restrictions brought about by the quarantine.”

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The importance of catering to mobile users

Globally, the amount of unique mobile users has grown 1.8% this year, amounting to 93 million people. (We Are Social, 2021). Additionally, Android users around the world spend more than 4 hours each day using their phones (AppAnnie, 2021) - much of them also prefer to use apps that offer a better mobile experience versus browsers. 

With consumers spending more and more time on their mobile, servicing your clients digitally is now a minimum expectation. Building a mobile app for your B2C business can prove to be very strategic for your business.

Why build a mobile app for your B2C business?
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Increase engagement with your consumers

Continually communicate with your consumers through push notifications, product ads, and update alerts through the mobile app. Planning a user experience and content that echoes your brand identity allows your app to replicate an in-store or office experience.

Provide customer support anytime, anywhere

Put up an FAQ page. Offer live chat and support. Allow your customers to reach you with a quick tap of a button on their phones.

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Real-time consumer feedback allows you to recalibrate as soon as possible

A data-driven approach is always foolproof. When you get your consumer data real-time through your mobile app, you have the immediate opportunity to review what they are doing, thinking, and looking for.

Making a mobile app is complicated, but should never be hard. Look for a service partner who works by collaborating and prefers open communication.

Xurpas Enterprise, the trusted digital transformation partner

Jose Joevel Rivera shares that it was integral to look for a service provider for their mobile app because it “affords a company with outside input and expertise that may not be available in a company’s organization.”

Partnering with a service provider that had “track record in rolling out apps according to specifications in the time needed” as well as a team who had the capability to adapt to ”changes in requirements or strategic directions” was part of the mySKY mobile app’s success.

When asked why they chose to work with Xurpas Enterprise for this project, Rivera answers how..

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“(they) consistently provide us with high-quality output. It has an established methodology that is effective and documentation that is comprehensive. The partners we work with easily understand our requirements and always offer relevant inputs and recommendations. They are also very flexible and will easily adapt to changes in requirements, project scope, or timeline.”

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Going digital is inevitable. But there can be many ways to go about it. We can help you get started. Schedule a free consultation with Xurpas Enterprise now, your trusted digital transformation partner.

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Starting Your Digital Transformation Journey

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Digital transformation is more than going online. It’s introducing a new mindset and a new culture of innovation within your workforce.

Companies that have undergone their digital transformation process pre-pandemic experienced a cushioned blow from the lockdown’s effects. When you are open to change and innovation, you reap the rewards of being able to cope better through any crisis -- may it be market fluctuations, uncertainty, or health crises like the pandemic.

A key to enhancing a company’s growth and stability is through careful digital transformation planning. It should be custom and fit what your business needs. Before starting (or jumpstarting) the process, make sure to keep these in mind:

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Assess your business goals and make sure your digital transformation strategy is aligned with them.

The pandemic has shifted the economic status everywhere. Companies continually reassess and recalibrate their business model and objectives to fit the “new normal.” It’s important to make sure that your digital transformation plan points in the same direction as your current business objectives.

Your digital transformation strategy should be custom to your company’s needs.

Your business aims to solve a problem or gap in your customers’ experience. Your digital transformation will work the same - it should focus on a problem or gap within your company rather than doing it for the sake of going digital.

What steps should be done to boost your employee’s productivity? Which tools will help push your company’s profitability and efficiency?

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Focus on your team and company culture.

At the center of your innovation process are your team and employees. That’s why the new processes that come with your digital transformation process should allow your employees to have a productive and comfortable experience. It should not add more red tape.

Give your employees training and enough time to adjust to your new processes. Make it easier for everyone by choosing tools that allow your employees to consolidate what you can.

These questions will help build your understanding of what the company needs. Painting a full picture of your current scenario is the first step towards your digital transformation. 

Be aware that it may be a challenging experience. Your employees might find themselves overwhelmed at the center of new office culture, new workflow, and new tools and software. Keep an employee-first approach because having a unified team is important to make the process successful.

Partnering with valued and trusted vendors is a crucial component in making the process frictionless. By streamlining what you can, may it be through using centralized software or discussing with just one vendor, it will make things easier for you and your team.

Xurpas Enterprise has been in the industry of fostering companies’ digital transformations for the past 21 years. When your company is ready, we’re here to help.

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Why Should You Get an E-Commerce Website?

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There are no two ways around it -- the pandemic’s been tough on everyone, but with vaccines on the way, there’s a lot of reason for optimism. You’ve probably heard the wry joke that COVID-19 pushed traditional businesses to pivot online and set up their digital space, but there’s more than a kernel of truth there.

Take Nippon Hasha, the company that owns your favorite Japanese restaurants Ramen Yushoken, Mendokoro Ramenba, and Kazunori Japanese Restaurant. At the height of the pandemic in 2020, their Founder and CEO, Ryan Cruz, had the right mindset to shift their operations digitally. This allowed them to offer their products through an e-commerce website so they could reach customers restricted by the lockdown.

He knew that treating his e-commerce store like another brick-and-mortar store was important. “Building a website is just like building a business or any structure, where if something goes wrong as it typically will, you won't be afraid that it will collapse at an instant if it (were) built properly from (the) ground up.“

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The investment you make towards building your e-commerce website is a risk worth taking if you want your business to flourish and thrive. 

Why get an e-commerce website?
A. Reach a wider market

If you’re a retail company that used to operate in a brick-and-mortar location, you would have most likely taken the time to deliberate if it was the best location for your target market and back-end operations. From there you analyze what is the best operating time and how many staff you need to take on.

When you transition to an e-commerce platform, your potential market becomes limitless. You can reach anyone from anywhere 24/7. No need to close shop either.

 

B. Offer an easier experience for your target market

Everyone has had to limit their interactions outside of their house, but that doesn’t mean you need to be out of arm's reach. To Ryan, going digital meant being “as responsive to our consumers online as we are in our stores”.

Getting an e-commerce website would mean real-time updates on stocks, information, and access to your products 24/7 for your consumers while keeping them safe in the comfort of their homes.

As you launch and run your e-commerce, you get real-time updates on your consumer’s behavior as well. That’s additional data for you to recalibrate how you offer your services online to make sure it’s a seamless experience for all.

 

C. Less overhead and online operations

No rent. No utilities. An e-commerce website has minimal operating expenses all the while multiplying your reach. This can allow you to offer more competitive prices and maximize your profit.

Additionally, if you aim to focus on your company’s digital transformation, this is the beginning of moving your operations online and allowing you and your employees to continue a safe work-from-home environment.

 
D. Safety for all

Nothing is more fulfilling than being able to share the joy and satisfaction of your products while maintaining physical distancing from your consumers and employees. Everyone’s safety is the top priority.

Where should I begin?

Are you online savvy? Begin by checking out the following e-commerce platforms that offer free accounts and templates to help you get started:

These platforms are the to-go within the industry and offer easy to understand modules and tutorials to get your business started.

Ryan knew there was a lot of technical work that came with building an e-commerce website, especially if it’s customized. That’s why he decided to work with Xurpas Enterprise which ”specializes in something so technical. (There’s) trust comes from their long history of tackling projects which are much bigger and complex than what we did.”

During the project development phase, he realized how “it's nowhere as simple as (he) thought it was going to be” and that it’s important to know what you want out of your website so you can tailor-fit and include “everything you want later on.”

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Consider having your e-commerce done professionally. An investment towards your digital transformation is always a smart investment because it allows you to:

  • Make sure you reach and retain a wider audience.
  • Offer a fantastic experiential journey online as your consumers would experience if they were to visit your physical store.
  • Showcase a customized and well-branded e-commerce website that sets you apart from the rest.
Xurpas Enterprise can help you get started with your e-commerce website. Send us a query so we can get started on your digital journey online.

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ERPNext Has Everything You Will Ever Need

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Managing a business takes a lot of guts - and a lot of work too! Let’s make your complicated back-end processes a little easier with ERPNext, the open-source cloud-based ERP software perfect for your digital transformation.

There are a lot of digital business tools out there to help you automate your functions here and there. And though that’s all good and well, nothing beats a comprehensive business solution software that allows you to look at everything about your business in one glance. ERPNext has just that - discover their features or schedule a demo with us today to learn more!

Manage your cash flow in one place with all the tools you will ever need. ERPNext allows you to record transactions, summarize reports, and analyze your cash flow and profitability.

  1. Real-time view of your books - Customize and highlight key performance indicators that are important to you so you can monitor what you need real-time.
  2. Chart of accounts - Configure a tree view of all your account ledgers as you need them.
  3. Journals and payments - Match and maintain a well-organized ledger that tracks all incomes and expenses, notifications for period closing, and cash flow overviews.
  4. Billing and pricing - Automatic payment requests, notifications that keep you up-to-date, and custom print bill templates make invoicing as easy as a click.
  5. Multi-currency accounting - Multinational? No problem with ERPNext that allows you to manage your financial tracking and reports various currencies. You can also easily convert what you need to your base currency.

Track your employee’s data and documents, onboarding, training, productivity, and attendance efficiently in one dashboard with ERPNext.

  1. Talent acquisition - Intuitive recruitment tools allow you to plan manpower requirements, publish job openings, review and email applicants, and store documents in one place
  2. Employee repository - Store and share all your employees’ information easily with easy multimedia file management in ERPNext
  3. Employee training - Ensuring your team’s continual growth is made easy with integrated scheduling tools automatically linked to your company network’s calendar
  4. Key performance indicators - Easily track employee performance with your centralized appraisal module and the dashboard of HR KPIs
  5. Automatic attendance - ERPNext automatically integrates attendance, leaves, and payroll tracking real-time.
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Move to a modern cloud manufacturing ERP software that simplifies the production cycle, helps keep track of material consumption, exhibits capacity planning, handles subcontracting, and more.

  1. Bill of material - You can access the bill of material where details are laid out to easily see important information, with the product at the top, and the product codes, descriptions, quantities, costs, and additional specifications underneath
  2. Shop floor management - ERPNext makes managing the floor easier with job cards, operations, and workstation tools automatically captured real-time in one screen.
  3. Subcontracting - Dealing with suppliers? Make sourcing easy with tracking tools to monitor raw materials, labor, and operations.
  4. Item variants - Each item variant is important to track - make it easy by customizing attributes per item, including color and shape.
  5. Batched and serialized inventory - Keep manufacturing dates, expiration stamps, and barcodes in one integrated inventory tool so it’s easier to identify details of your product batches.
  6. Multiple units of measure - Keep track of different measurements for your inventory and automatically convert it as you need it.
  7. Stock replenishment - You don’t need to worry about your stock with ERPNext since it notifies you and automatically creates material requests so you replenish inventory at the right time.

Get leads, drive sales, automate tasks, and connect with your potential clients - all in one place with a customer-centric ERPNext CRM tool.

  1. Omnichannel interactions - No need to waste time juggling between apps with ERPNext’s centralized channel that converts all interactions into data.
  2. Automate daily chores - Reduce overhead of manual work by setting up assignment rules to automatically distribute leads among the team.
  3. Full sales pipeline visibility - It’s easier to monitor the overall performance of your team and analyze each stage of your prospects with an out-of-the-box reporting system. It’s easier to make a game plan this way.
  4. Beautiful automated quotations - Custom your quotation templates and keep it consistent and beautiful with one-time configurations.

Organize, schedule, plan and analyze projects with a task-driven approach that will streamline team collaboration and accelerate work.

  1. All-in-one workplace - Keep track of your deadlines and progress with a clear overview and plan ahead with accurate forecasts.
  2. Agile - Discover a task-driven approach to simplifying your projects and easily foster transparency to your team to help assess your progress and efficiency.
  3. To-do list and real-time chat - Make collaboration, accountability, and role assignment easier by centralizing your emails, chats, and to-dos in one place. It also allows you to upload and share multimedia files directly or through a web link.

Other software in the market has limitations to which modules they can offer you. But with ERPNext, you get an all-encompassing one-time license for all of these modules -- that’s what you call value for your money.

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Time to book a demo to see how we can fully customize your digital transformation experience so we can make the complicated easy just for you. Send us an inquiry now.

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Talk to Your Most Loyal Audience
with SMS Marketing

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Unlike email, SMS marketing guarantees quick deliverability and gives you a direct line of communication with the brands’ most loyal base –who have opted in and sent their interest in your campaign through a highly personal channel.

With Xurpas’ 2600 access number common to all local telcos or text blast via the brands’ preferred sender name, see how these Xurpas clients took advantage of SMS in their campaigns and found success on it last 2020. 

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Heineken’s Holiday Surprises

Heineken's Holiday Surprises is a 4-month holiday campaign where voucher codes are dispensed via SMS to daily, weekly, and monthly promo winners. Our robust digital promotions engine is used to get corresponding winners from a huge pool of entries gathered via customer registration to access code 2600.

Rustan’s Beauty Addict Raffle

Xurpas has been creating and maintaining digital promo microsites for Rustan's consumer promotions for more than 5 years. Digital promos are made convenient via concierges stationed in Rustan's branches, where Loyal members are to register after their purchase. They will then receive confirmation from masked 2600 name RUSTANS.

 UNAHCO Kaagapay Sa Tagumpay 3 Consumer Raffle Promo

Through Xurpas' access code 2600, customers of UNAHCO are able to sign up and earn raffle entries to this promo via SMS –all while maintaining their livestock businesses or feeding their pets. Instant load dispensing is enabled as well to entice more customers to buy products and join. Surprisingly, the campaign has collected more than enough signups and consumer data as the brand is also beyond generous in giving away gadgets and cars to winners and store partners across all regions nationwide during the pandemic.

 COKE Peel Mo Panalo 

The 3-month campaign has a notable volume of customers who joined and sent in the promo code found in the participating product pack to Coke Ph official Facebook messenger accounts. OTPs are sent via SMS to verify registration and ensure user security. Daily winners of gift vouchers and mobile data packs have received their prizes via SMS.

Is SMS marketing perfect for you and your brand? Reach out to us through our contact us page  to set-up a meeting so we can discuss further!

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Why Get A Payroll System?

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What is a payroll software?

Payroll systems are integral to getting your finance and accounting fast tracked. It’s a software that helps with automatically tracking employee’s work hours; calculating their wages, taxes, and deductions; automating and sending their payslips and payment; and automatically generating files, reports, and government submissions.

It’s the best and most efficient way to boost your team’s efficiency as well as avoid any possible human errors in the process.

Why get a payroll software?

Processing payroll, when done manually, is a long and tedious process for your finance and accounting department. There’s a lot of opportunity for human error and missing deadlines which, in turn, might cause you penalties for not complying with employment and taxation laws.

Avoid human errors and save on time

Your finance and accounting team will thank you for saving them time while assuring the accuracy of their inputs and reports. It will also foster team collaboration because many users can possibly access your centralized payroll software too.

 

Real-time analytics

Because you have everything centralized, it is easier to review and analyze real-time your company’s productivity, assets, and profitability so you can address it as soon as you need to.

 

Compliance with government laws

Payroll also includes adhering to employee compensation and proper tax filing and should be calculated accurately and filed on time. Your company also avoids any penalties that you might incur from errors or late submissions.

 

Centralized and accessible by all

With the current pandemic shifting many businesses’ operations to remote or work from home, it’s very strategic to get an internet-based software that can be accessed anytime and anywhere securely.

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Why get PayDay.PH?

PayDay.PH is the most customizable and most secure payroll localized for Philippine use. With a few clicks, you are able to automate your full payroll process.

If you want to boost your business’ productivity and assure accuracy in computations and reports, let’s talk more about a PayDay.PH. Send us an inquiry or book a demo with us now.

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Why get a business management software?

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What is an ERP tool?

Enterprise resource planning (ERP) tools are used by businesses to streamline and manage their back-end business functions and integrate it into a centralized system. It’s a great way to consolidate your business’ data and make it easier to encode, pull-up, manage, analyze, and report about your business operations.

Business management software like the ERP aids in the productivity and efficiency of your business overall by bringing together many functionalities - from financial management and accounting, inventory management and operations, sales and services, and human resources and payroll - all into a centralized system.

Why use an ERP tool for your business?

The ERP tool aims to centralize your back-end operations and this allows your employees to spend their time efficiently. Instead of trying to hunt down a specific data they need through various systems, they will be able to find, analyze, and report information easier within one system.

Additionally, it also helps your employees streamline their learning curve of mastering a software and it manages your digital transformation investments by focusing into one software only, instead of having to pay and manage multiple tools.

Because your back-end operations are laid out all in one view, you and your team will also find it easier to analyze your data and watch-out ahead for any business crises that may happen.

In the end, when your business is at its most efficient, your customers will find a much quicker, holistic, and thorough service.

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Staff Outsourcing In the Time of a Pandemic

The COVID-19 situation has already forced many companies to rethink their operations strategy and review spending. Most of the technologically adept ones may have successfully transitioned to “Work From Home” mode with minimal impact on cost, but sadly, many others who were not so ready are still left scrambling for ways to carry on their business.

It is imperative during these difficult times that you find smarter, more cost-efficient solutions for your HR needs. Instead of traditional recruitment, why not consider Staff Outsourcing instead?

 

What is Staff Outsourcing?

Staff Outsourcing is a type of outsourcing solution that allows companies who need to quickly scale up manpower for a specific task or project to do so without having to hire employees permanently. In just a few weeks, you get a team of professionals who only need to be compensated during the course of the agreed contract period…no strings attached! This allows you to scale back down just as quickly when you no longer need to maintain a big team.

 

What are the benefits of Staff Outsourcing?

Aside from the flexibility of scaling up and down as needed, there are other advantages to availing Staff Outsourcing services. Here are some of them:

 

  1. You’re spared from the recruitment headache – it takes a lot of time, effort and money to attract applicants, shortlist the most qualified candidates, and negotiate win-win compensation packages with every hire. The good news is that this tedious task is covered by your agreement with the licensed Staff Outsourcing services provider that you commission.

 

  1. No need to worry about paperwork, taxes, payroll and benefits – yes that’s right! Hiring permanent employees add up to your HR Department’s duties. Commissioning a licensed Staff Outsourcing provider frees you up from the administrative burden.

 

  1. You only pay for days where work is done - If the deployed employee fails to report for duty and no reliever is provided to fill in, you don't pay for the missed day. On the other hand, if a permanent employee availed one of his paid leaves and doesn't show up for work, technically you still pay for his absences.

 

  1. Replacements will be provided - If for some reason the employee deployed can no longer continue working on your project (like if he catches the Coronavirus infection and needs to be hospitalized for several days), a replacement will be sourced to fill in as soon as a qualified resource is available. Imagine if all members of your team were regular employees and most of them get sick as the same time? That would be a nightmare scenario, but it CAN happen especially during a pandemic. Finding people who can pick up the slack of your sick employees would be your sole responsibility in order to restore business continuity.

 

Want to know more how Staff Outsourcing can help your business grow without the risk of blowing up recurring cost? Ask us how. Xurpas Enterprise is licensed by the Department of Labor and Employment to provide project-based IT professionals whenever you need them.

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Build a Website For Your Business

In a COVID-19 world where people are staying at home, practicing social distancing, and entrenching themselves online, it’s an optimum time to build a website for your business and put your company on the digital map. Here are 5 reasons why:

  1. Digital penetration: Per Statista, going online is the most popular tool for Philippine consumers. If you’re a local business and you don’t have an online presence, you could be missing out on possible sales, consumer leads, and marketing strategies. All signs point to an increasingly digital world, so don’t get left behind.
  2. Brand education for consumers: Think of the Ws of your business -- the who, what, where, when, and why. What better way to show this than on your own website? Toot your own horn by publishing previous projects, highlighting partners and clients, and demonstrating that you get the job done. Ask former clients for testimonials and put those front and center. Reviews help you establish credibility and trust.
  3. Products and services showcase: A website helps you show what you can offer 24/7, 365 days a year. Expect to get questions about your products and services, how to reach you, the people behind your team, and make sure to answer as promptly as possible. Turn your offline targets into online leads.
  4. Keeping up with your competition: Assume that competitors are online or keep an active social media presence. Are you going to let them take an advantage?
  5. Professionalism: Give a brief background of your business. If you’ve got certifications, put them on your website. Case studies are also great, since it shows that you’ve completed projects -- and that’s more proof of what you can do.

 

There are many more reasons why you should customize a website, whether it’s for food delivery, e-commerce, supplies, etc. The future may be uncertain, yes. But Xurpas Enterprise can help build you a good foundation.

 

Shoot us an email at [email protected].

 

 

 

 

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Working from Home: Making the Most Out of Uncertainty

In a COVID-19 world, the days of working from home are looking to be our new normal. Even with countries and territories relaxing their lockdown measures and shelter-in-place orders, there’s still a vast sense of uncertainty, and no one’s immune from that. So how do you get yourself into a good mental state while handling both your home life and work life at the same time?

 

  1. Set a routine. Use your regular office routine to establish a pace or process that’s familiar to you. That means setting work hours (e.g. 9 to 11:45 am; 1 to 6 pm), with frequent breaks in between. If you don’t feel productive, don’t be too hard on yourself. These are unusual times and your mental health, as well as your physical health, is a priority.
  2. Choose your workspace. Once you’ve decided on your routine, choose an area in your home that can function as a workspace. Look for an area with natural light -- per Harvard Business Review, natural light is the number one perk for workspaces, and cites a study where it says optimizing natural light helps improve health and wellness.  
  3. Ready your earphones or headset. It’s going to get noisy at some point, whether it be interruptions from your spouse, child, or pet. And if your spouse or family member is working from home, too, they’ll appreciate the gesture. Nobody likes hearing another call!
  4. Go outside if you can. If you’re allowed outside, take a short walk around the neighborhood (keeping social distance in mind). Get as much fresh air as possible to clear your mind and help center yourself mentally.
  5. Know when to stop. You probably haven’t felt as productive as you were when working at the office. It’s easy to reason out working for one more hour, or two more hours, because of work-related stress. The routine is important, so stick to it.
  6. Call up your work friends for an after-hours video call. We all miss our friends at the office, don’t we? Nurture that camaraderie by setting up weekly video calls to catch up on each other’s quarantined lives. Anchoring yourself in friendships can help lessen your anxiety about the world around you.

 

Remember that even though working from home wasn’t all that unusual before COVID-19, the circumstances that led us here were world-changing. Don’t beat yourself up if you feel you’re not at 100%. The only way through this is together, so take it one step at a time. Cheers to you!

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