Digital Solution Support Specialist

Job Highlights

  • laptop to be provided (pickup from Makati Office)
  • Upon regularization 30 paid leaves per year
  • Upon regularization HMO for you PLUS 1 dependent worth P150,000

Role Summary



We are seeking a highly skilled and motivated digital solutions support specialist to lead the support function for our B2B, and B2C websites, and digital applications portfolio. As a key member of our team, you will play a pivotal role in identifying and resolving front-end and back-end issues through your demonstrated experience in web application support.


  • Lead support for all digital projects, including websites, web applications, and mobile apps.
  • Proactively identify and resolve issues swiftly, escalating critical problems for collaborative solutions.
  • Provide technical guidance to cross-functional teams, including external developer agencies and marketing teams, during support and deployment.
  • Contribute to testing processes to ensure performance aligns with requirements.
  • Enforce security policies in development and maintenance.
  • Document issues and resolutions comprehensively.
  • Effectively communicate progress and challenges with stakeholders.
  • Stay updated on industry trends to enhance web application quality and performance.


  • Minimum 4 years of experience in similar role
  • Proven expertise in troubleshooting and resolving both front-end and back-end issues.
  • Advanced proficiency in HTML, scripting languages (Node/JavaScript), CSS/SAAS, and frameworks like React, Angular, Nuxt. Expertise in WebGL/GLSL is nice to have.
  • Development knowledge of iOS applications, encompassing both local and web-served platforms, using Objective-C and Swift.
  • In-depth knowledge of backend technologies, including Java Spring Boot, VueJS, MySQL, and Python.
  • Familiarity with content management systems such as WordPress, Statamic, Drupal, and proficiency in digital marketing tools.
  • Experience with release pipelines and a solid understanding of DevOps practices.
  • Knowledge of cloud services, with a preference for experience with AWS is a plus
  • Strong analytical and problem-solving skills to diagnose and address technical issues efficiently.
  • Excellent communication to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
  • Ability to adapt to evolving technologies, frameworks, and methodologies.
  • Proven ability to work collaboratively in a team environment and contribute to a positive team culture.
  • A customer-centric approach to understand and address user needs and issues.
  • Effective time management skills to prioritize tasks and meet deadlines.
  • Experience in documenting processes, troubleshooting steps, and support procedures.
  • Commitment to continuous learning and staying updated on industry trends and best practices

Technical Environment

Additional Information

Career Level


Work Location

Alabang, Muntinlupa

Work Setup

Hybrid (3x a week onsite work) | AM Shift

Job Type

Full Time

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