Senior Team Leader - eCommerce

Senior Team Leader – eCommerce

Job Highlights

Laptop to be provided (pickup from Makati Office)
Upon regularization 30 paid leaves per year
Upon regularization HMO for you PLUS 1 dependent worth P150,000

Role Summary

1

The eCommerce Sr. Team Leader will be responsible for interacting with the business team, understanding the SLAs supervising the service team to support and maintain the infrastructures. He/she will be in charge of managing service level agreements and ensuring services meet the business needs.

Responsibilities

Manage the Application Maintenance team of the System Integrator / Partner
Plan Application Maintenance releases and hotfixes
Manage relationships with eCommerce stakeholders (Business, Operations and Services Teams)
Manage escalations on issues impacting productive applications
Track Application Maintenance KPIs and System Integrator Service Levels
Bug/Defect triage

Qualifications

Ticketing Management System suite
Atlassian Suite
eCommerce processes knowledge
eCommerce applications functional knowledge
Software Development Lifecyle (Waterfall or Scrum)
Web SDLC
Previous experience in IT eCommerce team or System Integrator
Previous experience with SAP Commerce Cloud (Hybris) HCL Commerce (WCS), IBM Websphere, eCommerce platforms
Experience working with offshore teams
Basic reporting and data/processes analysis skills
Proficient in English

Technical Environment

Additional Information

Career Level

Senior

Work Location

Alabang, Muntinlupa

Work Setup

Hybrid (3x a week onsite)

Job Type

Full Time